This Complaints Handling CPD course will look at recognising complaints, company commitment to managing complaints, reasons why people complain, preventing complaints and the role of a Designated Complaints Officer. This course also identifies what is meant by complaints handling, why complaints handling is important, the complaints process, informal and formal complaints and examples of each. Finally, this course will also look at some techniques for handling complaints, the importance of recording complaints, the consequences of poor complaints handling and complaints handling responsibilities. On successful completion, you can download a course certificate and a digital badge that can be used across a range of platforms such as LinkedIn.