Business Services are services provided primarily to other business operations.  This may include administration services, consulting services, property and/or equipment maintenance services, financial and/or accounting services, computer and/or information management services, advertising and/or graphic services, and similar operations.

The role of a customer service practitioner is to deliver high-quality service to customers.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.


The Level 2 Foundation Apprenticeship in Business Administration is for people who want to work in administrative support roles in public or private sector organisations.

Customer Service is an ideal career for individuals who take pride in dealing with people. The Foundation Apprenticeship in Customer Service allows you to learn, develop and practice the skills required in the customer service sector.

The Level 2 Diploma in Team Leading has been designed for team leaders with a degree of authority for managing resources, looking to motivate their team members and achieve agreed outputs.

The diploma allows learners to develop the core competences needed by team leaders in today’s dynamic business world.

Business administrators have highly transferable knowledge, skills and behaviours that can be applied in all sectors. The role may involve working independently or as part of a team.  Responsibilities include developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.


This apprenticeship in Business Administration is for people who want to work in administrative support roles in public or private sector organisations or people who want to improve their administrative and supervisory skills.

This apprenticeship is designed for aspiring or practising team leaders or first-line managers. Apprentices will cover a range of skills, including leadership, communication, stakeholder relationships and managing team performance. 

A Team leader or ​supervisor is a first-line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to achieve set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members; managing projects; planning and monitoring workloads and resources; delivering operational plans; resolving problems; building relationships internally and externally.

A Team leader or ​supervisor is a first-line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to achieve set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members; managing projects; planning and monitoring workloads and resources; delivering operational plans; resolving problems; building relationships internally and externally.


Business administrators have highly transferable knowledge, skills and behaviours that can be applied in all sectors. This Business and Professional Administration apprenticeship is for people who want to work in administrative support roles and progress towards management responsibilities.


Managers at level 4 play an integral role in developing and supporting organisational objectives through a wide range of functions, such as managing team dynamics, delegation and capability building, planning and managing projects, and managing budgets.

The ILM Level 5 NVQ Diploma in Management and Leadership will allow practising middle managers to develop their management skills, gaining the knowledge, skills and understanding required to demonstrate their occupational competence against national occupational standards in leadership and management.